Feel Free to Drop us a Line


Address


Melody Lashes GmbH.

Ludwig-Erhard-Straße 18

20459 Hamburg 

Information about your order
E-Mail: info@melodylashes.de

Contact

Tel: 040/ 696328445
FAX: 040/ 696328443

Send us a message.

FAQ

Below are questions we frequently receive about Melody eyelashes
1What are the MELODY Lashes made of?
MELODY Lashes mainly uses cruelty free mink fur to design Lashes, however each style varies, majority of lashes are made up from mink fur.
2How do you clean MELODY Lashes?
MELODY Lashes are known for their durability and quality, allowing for an average of 20 plus uses with proper care! To ensure you get the most use out of your MELODY Lashes it is essential to take care/clean them after each use. In order to make the maximum use of your mink lashes, you need to clean them every time you use them by removing any mascara and glue.
3 What is MINK?
Our Mink Lashes are made from 100% sustainably sourced Mink hair, they have a natural shine, are super lightweight and flexible, and can be curled like real human hair to provide a natural, feathery look on the eyes.
4How many times can I use my lashes?
Mink/Silk: Mink and Silk Lashes can be used up to 20 times if they are taken care of properly
5Can I apply mascara to my melody lashes?
Please do not apply mascara to your MELODY Lashes as this can ruin the quality of the hair and limit the number of uses. Many cosmetic products contain oils that can ruin the shine and quality of the hair. It is, however, okay to apply mascara on your natural lashes before applying your Velour Lashes.
6Can I curl my melody lashes?
Yes! Because MELODY Lashes are made of a material that mimics human hair, you can curl the lashes as if they were your own. We do not recommend using heated eyelash curlers.
7Where do I store my melody lashes?
To maximize the number of uses of your MELODY Lashes, we highly recommend placing them in its original casing when not in use. This will protect the lashes from dust and moisture and prevent them from being damaged inside your makeup bag.
8Can I swim with my melody lashes?
No, we do not recommend swimming, bathing or going in water in your Velour Lashes as this can ruin the curl and style of the lash.
9What forms of payment to you accept?
MELODY Lashes accepts the following forms of payments: PayPal, Sofortüberweisung.
10Do the Lashes come with glue?
No, Lash Glue is not included in the Lash box
11How long will it take to receive my order?
Domestic orders within Germany take 1-2 business days, european orders may take up to 3-4 business days, all other international orders vary. Please check our Shipping Chart for more details on price and duration.We ship all orders with our service providers German Post or DHL (including tracking). The average national delivery takes 1-2 days. Once your order has arrived, you will receive an order confirmation. From a minimum order amount of 30 Euro, the shipping is free throughout Germany. If the order amount is less than 30 Euro, the shipping costs are 2,50 Euro. (Order sum is the final sum after deduction of all discounts). Shipping costs within the EU and abroad 6,50 Euro.
12What is the return and exchange policy?
If you don’t love it, return it! We want you to be just as happy with your MELODY products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund within the first 30 days of purchase. All that we ask is for you to return the item in it’s original packaging along with your invoice or receipt. The incurred shipping charges will be charged to you. For more information on revocation you will receive in our terms and conditions.
13When will i receive my refund?
Please allow up to 14 business days (from the date you shipped the package) for us to receive your package and process your return. Once we have completed the return, you will receive a confirmation email.
14Do you offer any discounts for MUA’s?
Yes, we offer a 35% discount for Professional MUA’s, please fill up the Lash Artist Form and send it to info@melodylashes.de along with your certificate attached. Click here to fill the MELODY Make-Up Artist Form
15Problems with your MUA CODE?
You are registered, but your MUA code is not working? Please send us an e-mail and we will send you a new MUA code.
16Do you offer discounts for Makeup Blogger?
Yes, we offer a 35% discount for Make-Up Blogger, please fill in the form online and we will contact you. Click here to complete the MELODY Blogger Form.

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