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Melody Lashes GmbH.
Information about your order
FAQBelow are questions we frequently receive about Melody eyelashes
1What are the MELODY Lashes made of?
All eyelashes are made from 100% synthetic hair. These high-quality eyelashes are all cruelty-free. Reusable hand-knotted eyelashes for every occasion.
2How many times can I use my lashes?
All of our eyelashes are reusable. With proper care these lashes can be reused up to 15+ times.
3Can I curl my melody lashes?
Yes! Because MELODY Lashes are made of a material that mimics human hair, you can curl the lashes as if they were your own. We do not recommend using heated eyelash curlers.
4Where do I store my melody lashes?
To maximize the number of uses of your MELODY Lashes, we highly recommend placing them in its original casing when not in use. This will protect the lashes from dust and moisture and prevent them from being damaged inside your makeup bag.
5What forms of payment to you accept?
MELODY Lashes accepts the following forms of payments: PayPal, Sofortüberweisung.
6Do the Lashes come with glue?
No, Lash Glue is not included in the Lash box
7How long will it take to receive my order?
Domestic orders within Germany take 1-2 business days, european orders may take up to 3-4 business days, all other international orders vary. Please check our Shipping Chart for more details on price and duration.We ship all orders with our service providers German Post or DHL (including tracking). The average national delivery takes 1-2 days. Once your order has arrived, you will receive an order confirmation. From a minimum order amount of 30 Euro, the shipping is free throughout Germany. If the order amount is less than 30 Euro, the shipping costs are 2,50 Euro. (Order sum is the final sum after deduction of all discounts). Shipping costs within the EU and abroad 6,50 Euro.
8What is the return and exchange policy?
If you don’t love it, return it! We want you to be just as happy with your MELODY products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund within the first 30 days of purchase. All that we ask is for you to return the item in it’s original packaging along with your invoice or receipt. The incurred shipping charges will be charged to you. For more information on revocation you will receive in our terms and conditions.
9When will i receive my refund?
Please allow up to 14 business days (from the date you shipped the package) for us to receive your package and process your return. Once we have completed the return, you will receive a confirmation email.