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Return policy

You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. To exercise your right of withdrawal, you must inform Melody Lashes GmbH, Oehleckerring 11,22419 Hamburg, e-mail: by means of a clear declaration (e-mail) of your decision to withdraw from this contract. For this purpose, you can use the attached sample withdrawal form, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

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Withdrawal consequences

If you withdraw from this contract, we must reimburse you for all payments we have received from you immediately and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. We may refuse repayment until we have received the goods back or you have provided us with proof that you have returned the goods, whichever is the earlier.You must return or hand over the goods to Melody Lashes GmbH, Oehleckerring 11, 22419 Hamburg, without undue delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract.

Translated with DeepL

Cancellation form

If you wish to cancel the contract, please fill out and return this form.Melody Lashes GmbH, Oehleckerring 11, 22419 Hamburg


I (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/- Ordered on (*)/received on (*)- Name of consumer(s)- Address of consumer(s)